If you would like to apply for a mortgage or if you have questions about your loan application, please visit www.phhmortgage.com or call (800) 210-8849.
If you have questions relating to your current mortgage, please contact our Servicing department at:
To electronically submit an inquiry, issue or feedback regarding your mortgage experience, use this form.
We will provide you with a substantive response to your phone call, mailing or form submissions, generally within 30 calendar days of receipt. If we require more than 30 days to provide a substantive response to you, we will so advise you within 30 days of receipt.
If you remain unsatisfied with your response from our Customer Service Department, please contact an escalation specialist at 866-747-3927. Our escalation specialists are available from 8:30 a.m. to 5 p.m. (Eastern Time).
Requests for information and Notices of Error, including Qualified Written Requests
If you wish to request information or assert an error relating to the servicing of your mortgage loan, including any Qualified Written Requests, you must use the address below and include your name, your mortgage loan account number, property address and a statement of either the information you are requesting or the error you believe has occurred:
Mortgage Service Center
P.O. Box 830
Bowie, MD 20718